VOLOTEA COMPENSATION AND REFUND
Useful information for claim Volotea compensation and ticket refunds
In the unfortunate event of suffering air disruption, under EU261 law every passenger is entitled to compensation.
In the case of a flight delayed of more than 3 hours, cancellation and overbooking, passengers are entitled to a refund as follows:
The value of the compensation is fixed and independent of the cost of purchasing the ticket
Contents:
How to request a Volotea compensation
You can claim compensation after an air disruption by filling out the online claim form. As set out in EU Regulation 261/2004, the company will proceed with compensation in the following cases:
- Flight delay of more than 3 hours with a compensation ranging from €250 to €600
- Denied boarding due to overbooking with a refund from 250€ to 600€.
- Cancelled flight notified with less than 14 days with compensation ranging from €250 to €600
First of all it is good to take note of the main information, such as departure airport, arrival airport and flight number (usually recognisable by the initials V7).
Once you have collected this information, you can fill in the form by attaching your identity document front and back and a copy of your boarding pass.
With these two simple steps, you can immediately find out whether you are entitled to compensation.
Remember that in the event of a flight delay, cancelled flight or overbooking, you are entitled to a maximum of €600
Difference between compensation and refund
It is good to recognise the difference between refund and compensation.
The term Volotea refund refers to the refund of the amount spent by the passenger for the purchase of the ticket. The term compensation means the amount to be paid to the passenger in respect of a damage caused.
The ticket refund is due to the passenger whenever Volotea fails to guarantee the service purchased.
In fact, if a passenger buys a ticket to reach a certain airport, it is the company's duty to guarantee this service. If for any reason the passenger cannot reach the indicated airport, a refund will be due.
Volotea compensation, or indemnity, is due to the passenger if Volotea causes an inefficiency. When purchasing the ticket, the airline provides a service connecting two airports. Obviously, if the travel schedule is not respected and the airline is responsible, it will have to compensate its passenger for the damage caused.
The amount of the Volotea refund will be equal to the purchase price of the ticket, while the compensation changes depending on the length of the route:
- 250€ for flights less than 1500 km
- 400€ for flights more than 1500 km
- 600€ for flights longer than 3500 km
In conclusion, the reimbursement is due under all circumstances, except if the passenger decides not to use the purchased ticket. Compensation is only due in certain circumstances, let us see which ones.
When are you entitled a Volotea compensation
Compensation is due if the airline causes a problem in the flight, such as flight delay, cancelled flight or overbooking.
Specifically, the cases are as follows:
- Delay of more than three hours
- Cancellation notified with less than 14 days' notice
- Overbooking
The amount of compensation, however, is only paid if the airline is responsible for the problem.
In the case of technical problems and operational issues, Volotea will have to pay the amount stipulated in the Charter of Passenger Rights.
Compensation is not due if the inefficiency is not the responsibility of the company.
Volotea is not liable in case of:
- Adverse weather conditions
- Bird strikes
- Air traffic restrictions
- Strike by air traffic controllers or similar.
Similarly, we can exempt the company from compensation if the delay is less than three hours or the cancellation is notified with more than 14 days.
Although the prerequisites for claiming compensation do not exist, it is possible to obtain a ticket refund if you are unable to reach your desired destination.
When you can claim reimbursement or compensation
In order to claim Volotea compensation or refund, it is necessary for the flight to be delayed by more than three hours, cancelled with less than 14 days' notice or denied boarding.
Once disrupted, the passenger can claim compensation within a maximum of five years.
The European regulation 261/2004, protects passengers up to a maximum of five years, from the moment Volotea's office is located in Spain.
After this period of time, it will no longer be possible to claim compensation.
Opening a claim is very simple and in just 2 minutes you will know the outcome of your case.
In case of a positive outcome, the company reserves a maximum period of 90 days to ensure that there are no flaws in the claim. In the case of a successful confirmation of processability, it will issue the credit to the current account within the next 90 days.
Therefore, an average time frame of 180 days is considered to receive your Volotea refund or compensation.
What you need to submit a Volotea compensation claim
In order to claim a Volotea compensation, it is necessary to understand whether the case falls within those described above.
In the event of a delay flight more than 3 hours, cancellation notified with less than 14 days' notice and overbooking, each passenger is entitled to receive his or her own amount, as follows:
- 250€ for routes of less than 1500 km
- 400€ for routes of more than 1500 km
- 600€ for routes of more than 3500 km
Two documents are essential to open your claim: your identity card and boarding pass.
In case of overbooking, Volotea will issue a certificate notifying the denied boarding.
This document is essential in order to request your refund.
The refund request can be opened by filling in the online compensation form
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FAQ
How to get a Volotea compensation?
To request a compensation for a delayed or cancelled flight, click on the link below to open the online form and follow the steps. Refunds will be paid by wire transfer.
Check your compensation.
When is it possible to claim a Volotea compensation?
Volotea compensation for delayed, cancelled and overbooked flights
If your flight has been cancelled or delayed more than 3 hours, you are entitled to get compensation of €250 for all flights less than or equal to 1500 kilometres; €400 for all flights between 1500 and 3500 kilometres; €600 for all flights over 3500 kilometres.
Calculate your compensation.