VOLOTEA DELAYED FLIGHT COMPENSATION
Useful information for claim compensation and reimbursement in the event of a Volotea flight delay
In the unfortunate event of a delayed flight, under EU261 law every passenger is entitled to a compensation.
In the case of a flight delayed more than 3 hours, passengers are entitled to a refund as follows:
The value of the compensation is fixed and independent of the cost of purchasing the ticket
Contents:
When you are entitled to Volotea delayed flight compensation
As stipulated in European regulation EC 261/2004, compensation is due whenever a flight is delayed.
To be entitled to compensation, the total delay must reach three hours.
In cases of lesser delays, no amount can be claimed.
If the delay reaches three hours, the reason for the delay should be assessed. If the delay is due to technical problems or operational issues , Volotea will be liable and will therefore have to pay the established amount.
Otherwise, if the delay is due to one of the following reasons, compensation is not due:
- Adverse weather conditions
- Bird strikes
- Air traffic
- Strike
These reasons are also called 'exceptional circumstances' because they cannot in any way be foreseen by the company.
How much is the compensation
In the event of a delay of more than three hours, Volotea compensates its passengers for the relevant amounts :
- 250€ for flights less than 1500 km
- 400€ for flights of more than 1500 km
- 600€ for flights of longer than 3500 km
The amount of compensation is intended as indemnity for the damage caused to the passenger, while the ticket refund means the return of the amount paid for the purchase of the route.
It is the airline's responsibility to assist the passenger during the waiting time at the airport by offering vouchers for the purchase of meals and drinks.
Should the delay at departure start to become very substantial (more than five hours), the European regulation EC 261/2004 protecting the passenger offers the possibility to refuse boarding. In this case, the ticket is refunded and the possibility of claiming compensation is lost.
To be able to claim compensation, you must reach your final destination with a delay of more than three hours; if you do not travel, you lose your right to compensation.
Assistance at the airport when your flight is delayed
In the event of a delayed flight, Volotea is obliged to assist its passengers throughout the waiting period.
From two hours of delay, the company is obliged to distribute vouchers for the purchase of basic necessities inside the airport. Of course, the main objective is to speed up the time as much as possible to re-establish the route schedule, while maintaining high levels of security. For this reason, if the plane is about to depart, it will be more convenient to speed up boarding manoeuvres at the expense of issuing the voucher.
In addition to the voucher, it is Volotea's job to provide all-round assistance to the passenger, trying to understand with empathy the needs of each individual passenger.
What happens if your flight leaves the day after
In the event the flight should be delayed until the day after, the assistance of the passenger will still be the responsibility of Volotea. For this reason, each passenger will be placed in a nearby hotel and their transfer will be organised for the night.
On the following day, it will be up to the company to organise passenger transport to the airport for the oncoming flight.
In the high season it may happen that all facilities are full and some passengers are left without accommodation.
You should keep all documents relating to accommodation and transport in order to be able to claim a refund of costs from the company, in addition to the amount of compensation for the delayed flight.
Time limit for claim reimbursement or compensation
The maximum time limit for claim a Volotea compensation is five years from the date of the air disruption. This is determined by the law as the company is based in Spain.
Once this time limit has passed, it will no longer be possible to claim any amount.
Requirements for claim a Volotea delayed flight compensation
To claim a Volotea delayed flight compensation, it is therefore necessary to satisfy the following requirements.
First of all, the total delay of the flight must be more than three hours and the company must be responsible.
You must also have boarded the plane (you are not entitled to compensation if you have not travelled) and the flight must be no older than five years.
If your delay meets these conditions, you are entitled to receive a Volotea compensation.
How to claim a Volotea flight delay compensation
Getting a Volotea compensation is easy.
First of all, take note of the main information, such as departure airport, arrival airport and flight number (usually recognisable by the abbreviation V7).
If possible, it is recommended to take some photographs of the board at the airport where the delay is indicated.
Once you have collected this data, you can fill in the claim form by attaching your identity card and a copy of your boarding pass.
With these two simple steps, you can immediately find out if you are entitled to compensation and the amount.
We remind you again that the amount of compensation does not correspond to the ticket price.
FAQ
How to claim a Volotea delayed flight compensation?
If you would like to claim EU-261 compensation for damages following a flight delayed more than 3 hours upon arrival, you can fill out the online compensation form below:
Compensation request.
How long does your flight have to be delayed to get compensation Volotea?
Volotea delayed flight compensation.
If your flight has been delayed for more than 3 hours you are entitled to a compensation of: €250 for all flights less than or equal to 1500 kilometres; €400 for all flights between 1500 and 3500 kilometres; €600 for all flights over 3500 kilometres.
Check your compensation.